FAQ
Frequently Asked Questions (FAQs)
What does Ojah mean?
Ojah is a Yoruba word meaning market. In essence, it is an e-commerce marketplace dedicated to showcasing and selling authentic, high-quality products made by African artisans and creators.
Where do your products come from?
All our products are sourced directly from talented makers and independent brands across Africa. We focus on ethical sourcing and fair trade practices to ensure that creators are supported and fairly compensated for their work.
How do you ensure the quality of your products?
We have a strict curation process. Every potential product and maker is vetted by our team to ensure the highest standards of quality, craftsmanship, and authenticity.
Do you ship internationally?
No, we currently only ship within the UK
Do you have physical stores?
No, we do not currently operate physical stores.
What is your return policy?
We want you to love your Ojah purchase. If you are not completely satisfied, you can return your item within 7 days of delivery for a full refund or exchange.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package's journey.
How can I become a vendor on Ojah?
We are always looking to expand our community of talented African makers. If you are a creator interested in partnering with us, please contact us through the contact form for more information.
What forms of payment do you accept?
We accept all major credit cards, as well as secure payment methods like PayPal and Stripe, to ensure a smooth and safe checkout experience. All transactions will be processed in UK pounds.